ANALYSIS OF FACTORS INFLUENCING IMPORT DOCUMENT DELAYS AND THEIR IMPACT ON STORAGE AND DEMURRAGE COSTS AT PT ALSTOM GRID INDONESIA
Andre Yosafat Simarmata, Juliater Simarmata
Abstract
This study aims to analyze the factors that cause delays in import documentation and their impact on storage and demurrage costs at PT Alstom Grid Indonesia. Delays in customs clearance and document submission often generate significant financial losses for the company due to additional port charges. The research employed a qualitative method with an exploratory approach, supported by descriptive data. Data were collected through questionnaires, interviews, observations, and company document archives. The Fishbone Diagram and 5 Why Keys analysis were applied to identify the root causes of import documentation delays. The findings imply that improving interdepartmental coordination, strengthening employee training, and ensuring consistent compliance with standard operating procedures are critical to minimizing import documentation delays. By addressing these root causes, PT Alstom Grid Indonesia can reduce avoidable logistics costs and improve efficiency in international trade operations.
Keywords
Import Documentation; Storage; Demurrage; Delay Factor; Fishbone Analysis
References
Abeyratne, R. (2018). Regulation of Air Cargo. In Law and Regulation of Air Cargo (pp. 129–155). Springer.
Armstrong, M., & Taylor, S. (2014). Armstrong’s handbook of human resource management practice 13th edition. Kogan Page.
Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1–4.
Groenewald, E. S., Bhujel, K., Bilal, M. S., Rafique, T., Mahmood, S., Ijaz, A., Kantharia, F. A., & Groenewald, C. A. (2024). Enhancing Organizational Performance Through Competency-Based Human Resource Management: A Novel Approach To Performance Evaluation. Educational Administration: Theory and Practice, 30(8), 284–290. https://doi.org/10.53555/kuey.v30i8.7250
Kołacz, M. K., Storms, K., Sys, C., & Verheyen, W. (2024). Economic and legal impacts of delayed containers. Journal of Shipping and Trade, 9(1), 31.
Kwembur, S. C., Nekesa, M., & Kapkiyai, C. (2024). Effect of Staff Digital Literacy on Customs Goods Clearance at Jomo Kenyatta International Airport, Kenya. Journal of Finance and Accounting, 4(4), 64–72.
M, A., & Kumari, D. A. (2025). Analyzing the Importance of Freight Forwarding Documentation in Facilitating Smooth Customs Processes. International Advanced Research Journal in Science, Engineering and Technology, 12(5), 1099–1105.
Macioszek, E. (2020). Oversize cargo transport in road transport–problems and issues. Zeszyty Naukowe. Transport/Politechnika Śląska, 108(27), 133–140.
Makhmudah, S., Putra, F. E., & Rahmawati, P. (2025). Optimasi Manajemen Keterlambatan Pengadaan Komponen Mengunakan Root Cause Analysis di Perusahaan Manufaktur. Journal Scientific of Mandalika (JSM), 6(9), 3642–3649.
Palupiningrum, N., & Rosid, A. (2024). Import Tax Disputes: Identification of Causes and Problem-Solving Strategies. Jurnal Akuntansi Dan Perpajakan, 10(1), 75–93.
Panggabean, R., Mardiana, S., & Adam, A. (2023). Efektifitas Pelayanan Pemeriksaan Fisik Barang Impor Dengan Penerapan Sistem Single Submission (Ssm) Kepabeanan Dan Karantina Melalui Joint Inspection Pada Kantor Pengawasan Dan Pelayanan Bea Dan Cukai Tipe Madya Pabean Belawan Sumatera Utara. Journal of Education, Humaniora and Social Sciences (JEHSS), 5(4), 3330–3340.
Sarumaha, H., Rangkuti, S., & Firah, A. (2022). Analisis Proses Custom Clearance Dalam Memperlancar Arus Barang Ekspor Dan Impor Pada PT. Bahari Internasional Mandiri. Jurnal Bisnis Corporate, 7(2), 66–78.
Storms, K., Sys, C., Vanelslander, T., & Van Deuren, R. (2023). Demurrage and detention: from operational challenges towards solutions. Journal of Shipping and Trade, 8(1), 3.
Subhashini, S., & Preetha, S. (2018). An empirical analysis of service quality factors pertaining to ocean freight forwarding services. Maritime Business Review, 3(3), 276–289.
Tractenberg, R. E., Yumoto, F., Aisen, P. S., Kaye, J. A., & Mislevy, R. J. (2012). Using the Guttman scale to define and estimate measurement error in items over time: The case of cognitive decline and the meaning of “points lost.” PloS One, 7(2), e30019.
Verawati, K., Rahmayanti, H., Hadi, W., Costa, A., & Almira, S. (2022). Faktor Penyebab Keterlambatan Pengeluaran Barang Impor Pada Lapangan Penumpukan Wilayah 2 Terminal Multipurpose PT Pelabuhan Tanjung Priok. Jurnal Penelitian Transportasi Laut, 24(1), 21–32.
DOI: https://doi.org/10.24967/jmms.v9i2.4460
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Andre Yosafat Simarmata, Juliater SimarmataAbstract
Keywords
References
Abeyratne, R. (2018). Regulation of Air Cargo. In Law and Regulation of Air Cargo (pp. 129–155). Springer.
Armstrong, M., & Taylor, S. (2014). Armstrong’s handbook of human resource management practice 13th edition. Kogan Page.
Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1–4.
Groenewald, E. S., Bhujel, K., Bilal, M. S., Rafique, T., Mahmood, S., Ijaz, A., Kantharia, F. A., & Groenewald, C. A. (2024). Enhancing Organizational Performance Through Competency-Based Human Resource Management: A Novel Approach To Performance Evaluation. Educational Administration: Theory and Practice, 30(8), 284–290. https://doi.org/10.53555/kuey.v30i8.7250
Kołacz, M. K., Storms, K., Sys, C., & Verheyen, W. (2024). Economic and legal impacts of delayed containers. Journal of Shipping and Trade, 9(1), 31.
Kwembur, S. C., Nekesa, M., & Kapkiyai, C. (2024). Effect of Staff Digital Literacy on Customs Goods Clearance at Jomo Kenyatta International Airport, Kenya. Journal of Finance and Accounting, 4(4), 64–72.
M, A., & Kumari, D. A. (2025). Analyzing the Importance of Freight Forwarding Documentation in Facilitating Smooth Customs Processes. International Advanced Research Journal in Science, Engineering and Technology, 12(5), 1099–1105.
Macioszek, E. (2020). Oversize cargo transport in road transport–problems and issues. Zeszyty Naukowe. Transport/Politechnika Śląska, 108(27), 133–140.
Makhmudah, S., Putra, F. E., & Rahmawati, P. (2025). Optimasi Manajemen Keterlambatan Pengadaan Komponen Mengunakan Root Cause Analysis di Perusahaan Manufaktur. Journal Scientific of Mandalika (JSM), 6(9), 3642–3649.
Palupiningrum, N., & Rosid, A. (2024). Import Tax Disputes: Identification of Causes and Problem-Solving Strategies. Jurnal Akuntansi Dan Perpajakan, 10(1), 75–93.
Panggabean, R., Mardiana, S., & Adam, A. (2023). Efektifitas Pelayanan Pemeriksaan Fisik Barang Impor Dengan Penerapan Sistem Single Submission (Ssm) Kepabeanan Dan Karantina Melalui Joint Inspection Pada Kantor Pengawasan Dan Pelayanan Bea Dan Cukai Tipe Madya Pabean Belawan Sumatera Utara. Journal of Education, Humaniora and Social Sciences (JEHSS), 5(4), 3330–3340.
Sarumaha, H., Rangkuti, S., & Firah, A. (2022). Analisis Proses Custom Clearance Dalam Memperlancar Arus Barang Ekspor Dan Impor Pada PT. Bahari Internasional Mandiri. Jurnal Bisnis Corporate, 7(2), 66–78.
Storms, K., Sys, C., Vanelslander, T., & Van Deuren, R. (2023). Demurrage and detention: from operational challenges towards solutions. Journal of Shipping and Trade, 8(1), 3.
Subhashini, S., & Preetha, S. (2018). An empirical analysis of service quality factors pertaining to ocean freight forwarding services. Maritime Business Review, 3(3), 276–289.
Tractenberg, R. E., Yumoto, F., Aisen, P. S., Kaye, J. A., & Mislevy, R. J. (2012). Using the Guttman scale to define and estimate measurement error in items over time: The case of cognitive decline and the meaning of “points lost.” PloS One, 7(2), e30019.
Verawati, K., Rahmayanti, H., Hadi, W., Costa, A., & Almira, S. (2022). Faktor Penyebab Keterlambatan Pengeluaran Barang Impor Pada Lapangan Penumpukan Wilayah 2 Terminal Multipurpose PT Pelabuhan Tanjung Priok. Jurnal Penelitian Transportasi Laut, 24(1), 21–32.
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