Challenges and Strategies in the Implementation of E-Government in Bandar Lampung City: A Comparative Study
Sa’adih Sa’adih, Ade Fahmi, Decky Perdanaputra
Abstract
This study explores the challenges and strategic approaches in the implementation of e-government in Bandar Lampung City through a comparative analysis of several local government departments. Utilizing a qualitative case study method, data were collected through interviews, document analysis, and observations across key institutions responsible for public digital services. The findings reveal that the adoption of e-government varies significantly across departments, with critical barriers including limited digital infrastructure, low digital literacy among civil servants, inconsistent standard operating procedures, and weak interdepartmental coordination. However, the study also identifies effective strategies such as leadership commitment, cross-sector collaboration, adaptive planning, and community engagement that contribute to more successful digital transformation. The research highlights the need for a holistic and context-sensitive approach to digital governance that addresses both technical and human resource dimensions. These insights can inform future efforts to strengthen the design and sustainability of e-government initiatives in mid-sized cities undergoing bureaucratic modernization.
Keywords
e-government; public service; digital transformation; local government; implementation strategy; Bandar Lampung; comparative study
References
Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264–271. https://doi.org/10.1016/j.giq.2010.03.001
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.
Darmawan, D. (2019). Teknologi pembelajaran. Remaja Rosdakarya.
Gil-GarcÃa, J. R., & Helbig, N. (2006). Exploring e-government benefits and success factors. Government Information Quarterly, 23(2), 157–186. https://doi.org/10.1016/j.giq.2006.02.005
Heeks, R. (2006). Implementing and managing eGovernment: An international text. SAGE Publications.
Indrajit, R. E. (2006). Electronic government: Strategi pembangunan dan pengembangan sistem pelayanan publik berbasis teknologi digital. Andi.
Janowski, T. (2015). Digital government evolution: From transformation to contextualization. Government Information Quarterly, 32(3), 221–236. https://doi.org/10.1016/j.giq.2015.07.001
Kementerian PAN-RB. (2020). Pedoman umum penyelenggaraan sistem pemerintahan berbasis elektronik (SPBE). Jakarta: KemenPAN-RB.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). SAGE Publications.
Ndou, V. (2004). E-Government for developing countries: Opportunities and challenges. The Electronic Journal of Information Systems in Developing Countries, 18(1), 1–24. https://doi.org/10.1002/j.1681-4835.2004.tb00117.x
OECD. (2019). The path to becoming a data-driven public sector. OECD Digital Government Studies. https://doi.org/10.1787/059814a7-en
Purbo, O. W. (2011). Teknologi informasi & komunikasi untuk e-Government. ITB Press.
Rahardjo, B. (2010). Tantangan e-Government di Indonesia: Perspektif keamanan informasi. Jurnal Administrasi Publik, 6(2), 145–160.
Rose, J., Persson, J. S., & Heeager, L. T. (2015). How e-government initiatives influence policy processes: Exploring the digitized policy-making in practice. Government Information Quarterly, 32(1), 15–27.
Sagala, G. H., & Nurmandi, A. (2020). Political will and symbolic policy in e-government implementation in Indonesia. Jurnal Ilmu Sosial dan Ilmu Politik, 24(2), 112–128.
Setiawan, I. B., & Nugroho, R. A. (2021). Evaluasi sistem pelayanan publik berbasis digital di pemerintahan daerah. Jurnal Bina Praja, 13(1), 95–106.
Sofian, M., & Nugroho, Y. (2020). E-government implementation in Indonesia: A strategy to improve public service transparency. International Journal of Public Administration, 43(3), 229–241.
Tambunan, T. (2017). Transformasi digital pelayanan publik di Indonesia. LP3ES.
United Nations. (2022). E-Government survey 2022: The future of digital government. United Nations Department of Economic and Social Affairs (UNDESA). https://publicadministration.un.org
Winarno, B. (2012). Kebijakan publik: Teori, proses, dan studi kasus. UPP STIM YKPN.
Wirtz, B. W., Daiser, P., & Binkowska, B. (2018). E-government strategy process instruments: A conceptual framework. International Journal of Public Sector Management, 31(1), 38–60. https://doi.org/10.1108/IJPSM-06-2016-0100
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
Zhang, J., & Feeney, M. K. (2020). Citizen engagement in e-government: Evidence from a multi-dimensional model. Public Administration Review, 80(3), 424–436.
Zulkarnaen, I., & Fauzi, A. (2019). Perbandingan implementasi e-government pada pemerintah kota besar di Indonesia. Jurnal Transformasi Administrasi, 9(1), 1–10.
Zulhuda, S. (2015). Legal and policy framework of e-government in ASEAN countries. Computer Law & Security Review, 31(4), 458–470.
DOI: https://doi.org/10.24967/jshs.v6i2.4301
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Sa’adih Sa’adih, Ade Fahmi, Decky PerdanaputraAbstract
Keywords
References
Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264–271. https://doi.org/10.1016/j.giq.2010.03.001
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.
Darmawan, D. (2019). Teknologi pembelajaran. Remaja Rosdakarya.
Gil-GarcÃa, J. R., & Helbig, N. (2006). Exploring e-government benefits and success factors. Government Information Quarterly, 23(2), 157–186. https://doi.org/10.1016/j.giq.2006.02.005
Heeks, R. (2006). Implementing and managing eGovernment: An international text. SAGE Publications.
Indrajit, R. E. (2006). Electronic government: Strategi pembangunan dan pengembangan sistem pelayanan publik berbasis teknologi digital. Andi.
Janowski, T. (2015). Digital government evolution: From transformation to contextualization. Government Information Quarterly, 32(3), 221–236. https://doi.org/10.1016/j.giq.2015.07.001
Kementerian PAN-RB. (2020). Pedoman umum penyelenggaraan sistem pemerintahan berbasis elektronik (SPBE). Jakarta: KemenPAN-RB.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). SAGE Publications.
Ndou, V. (2004). E-Government for developing countries: Opportunities and challenges. The Electronic Journal of Information Systems in Developing Countries, 18(1), 1–24. https://doi.org/10.1002/j.1681-4835.2004.tb00117.x
OECD. (2019). The path to becoming a data-driven public sector. OECD Digital Government Studies. https://doi.org/10.1787/059814a7-en
Purbo, O. W. (2011). Teknologi informasi & komunikasi untuk e-Government. ITB Press.
Rahardjo, B. (2010). Tantangan e-Government di Indonesia: Perspektif keamanan informasi. Jurnal Administrasi Publik, 6(2), 145–160.
Rose, J., Persson, J. S., & Heeager, L. T. (2015). How e-government initiatives influence policy processes: Exploring the digitized policy-making in practice. Government Information Quarterly, 32(1), 15–27.
Sagala, G. H., & Nurmandi, A. (2020). Political will and symbolic policy in e-government implementation in Indonesia. Jurnal Ilmu Sosial dan Ilmu Politik, 24(2), 112–128.
Setiawan, I. B., & Nugroho, R. A. (2021). Evaluasi sistem pelayanan publik berbasis digital di pemerintahan daerah. Jurnal Bina Praja, 13(1), 95–106.
Sofian, M., & Nugroho, Y. (2020). E-government implementation in Indonesia: A strategy to improve public service transparency. International Journal of Public Administration, 43(3), 229–241.
Tambunan, T. (2017). Transformasi digital pelayanan publik di Indonesia. LP3ES.
United Nations. (2022). E-Government survey 2022: The future of digital government. United Nations Department of Economic and Social Affairs (UNDESA). https://publicadministration.un.org
Winarno, B. (2012). Kebijakan publik: Teori, proses, dan studi kasus. UPP STIM YKPN.
Wirtz, B. W., Daiser, P., & Binkowska, B. (2018). E-government strategy process instruments: A conceptual framework. International Journal of Public Sector Management, 31(1), 38–60. https://doi.org/10.1108/IJPSM-06-2016-0100
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
Zhang, J., & Feeney, M. K. (2020). Citizen engagement in e-government: Evidence from a multi-dimensional model. Public Administration Review, 80(3), 424–436.
Zulkarnaen, I., & Fauzi, A. (2019). Perbandingan implementasi e-government pada pemerintah kota besar di Indonesia. Jurnal Transformasi Administrasi, 9(1), 1–10.
Zulhuda, S. (2015). Legal and policy framework of e-government in ASEAN countries. Computer Law & Security Review, 31(4), 458–470.
Jurnal Sosial dan Humanis Sains is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License