The Effectiveness of Good Governance in Improving Civil Servants Performance in the Era of Bureaucratic Reform
Rosinta Paulina Hutauruk, Zulkifli Zulkifli
Abstract
This study explores the effectiveness of good governance in enhancing the performance of civil servants in the context of Indonesia’s bureaucratic reform era. As principles such as transparency, accountability, participation, and rule of law are increasingly institutionalized within public administration, their influence on employee behavior and service outcomes becomes a critical area of inquiry. Employing a qualitative case study approach, data were gathered through in-depth interviews, observation, and document analysis within selected local government institutions. The findings reveal that good governance fosters a culture of professionalism, strengthens internal accountability, and improves the responsiveness of civil servants. However, challenges remain, including digital infrastructure limitations, inconsistent governance literacy, and resistance to change among senior staff. Leadership commitment and organizational support are key factors in ensuring the success of governance-based performance strategies. This study concludes that integrating good governance into daily bureaucratic processes not only enhances individual performance but also contributes to institutional transformation toward a more transparent and service-oriented public sector.
Keywords
good governance, bureaucratic reform, civil servant performance, public administration, transparency, accountability, participation
References
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Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.
Dwiyanto, A. (2011). Reformasi birokrasi publik di Indonesia. Gadjah Mada University Press.
Farazmand, A. (2004). Innovation in strategic human resource management: Building capacity in the age of globalization. Public Organization Review, 4(1), 3–24. https://doi.org/10.1023/B:PORJ.0000015650.28071.77
Fukuyama, F. (2013). What is governance? Governance, 26(3), 347–368. https://doi.org/10.1111/gove.12035
Grindle, M. S. (2007). Good enough governance revisited. Development Policy Review, 25(5), 533–574. https://doi.org/10.1111/j.1467-7679.2007.00385.x
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Kim, P. S. (2009). A case of bureaucratic reform in Korea: The Kim Dae Jung administration (1998–2003). Asian Review of Public Administration, 21(1), 1–20.
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Perry, J. L., & Hondeghem, A. (Eds.). (2008). Motivation in public management: The call of public service. Oxford University Press.
Pollitt, C., & Bouckaert, G. (2011). Public management reform: A comparative analysis—New public management, governance, and the neo-Weberian state (3rd ed.). Oxford University Press.
Putri, F. A., & Rachmawati, Y. (2022). Pengaruh transparansi dan akuntabilitas terhadap kinerja aparatur sipil negara. Jurnal Administrasi Publik Indonesia, 11(1), 45–59.
Raharjo, B. (2019). Evaluasi kinerja ASN dalam implementasi reformasi birokrasi. Jurnal Kebijakan dan Manajemen PNS, 13(3), 101–113.
Suwandi, E. (2020). Transparency and accountability in local government performance. Journal of Public Administration Studies, 7(1), 45–60.
UNDP. (1997). Governance for sustainable human development: A UNDP policy document. United Nations Development Programme.
Wahid, A. (2016). Reformasi birokrasi di era otonomi daerah: Antara harapan dan kenyataan. Jurnal Ilmu Sosial dan Ilmu Politik, 20(2), 113–125.
Wibowo, A. (2020). Pengaruh good governance terhadap kinerja pegawai ASN di instansi pemerintah daerah. Jurnal Ilmu Administrasi dan Kebijakan Publik, 9(2), 153–167.
World Bank. (1992). Governance and development. The World Bank.
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
Yuliar, F., & Simanjuntak, R. (2021). Implementasi prinsip-prinsip good governance pada pelayanan publik. Jurnal Reformasi Administrasi, 8(1), 24–38.
Zauhar, S. (2001). Reformasi administrasi publik: Perspektif teoritis dan implementatif. Malang: Universitas Brawijaya Press.
DOI: https://doi.org/10.24967/jshs.v9i1.4279
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Rosinta Paulina Hutauruk, Zulkifli ZulkifliAbstract
Keywords
References
Aristovnik, A. (2015). Efficiency, effectiveness and performance of the public sector. Economic and Business Review, 17(1), 5–25. https://doi.org/10.15458/85451.22
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.
Dwiyanto, A. (2011). Reformasi birokrasi publik di Indonesia. Gadjah Mada University Press.
Farazmand, A. (2004). Innovation in strategic human resource management: Building capacity in the age of globalization. Public Organization Review, 4(1), 3–24. https://doi.org/10.1023/B:PORJ.0000015650.28071.77
Fukuyama, F. (2013). What is governance? Governance, 26(3), 347–368. https://doi.org/10.1111/gove.12035
Grindle, M. S. (2007). Good enough governance revisited. Development Policy Review, 25(5), 533–574. https://doi.org/10.1111/j.1467-7679.2007.00385.x
Hadi, S., & Alamsyah, A. (2019). The role of leadership in strengthening bureaucratic reform. Jurnal Ilmu Administrasi Negara, 9(2), 87–102.
Hood, C. (1991). A public management for all seasons? Public Administration, 69(1), 3–19. https://doi.org/10.1111/j.1467-9299.1991.tb00779.x
Kettl, D. F. (2005). The global public management revolution (2nd ed.). Brookings Institution Press.
Kim, P. S. (2009). A case of bureaucratic reform in Korea: The Kim Dae Jung administration (1998–2003). Asian Review of Public Administration, 21(1), 1–20.
Lane, J. E. (2000). New public management. Routledge.
Leftwich, A. (2000). States of development: On the primacy of politics in development. Polity Press.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). SAGE Publications.
Perry, J. L., & Hondeghem, A. (Eds.). (2008). Motivation in public management: The call of public service. Oxford University Press.
Pollitt, C., & Bouckaert, G. (2011). Public management reform: A comparative analysis—New public management, governance, and the neo-Weberian state (3rd ed.). Oxford University Press.
Putri, F. A., & Rachmawati, Y. (2022). Pengaruh transparansi dan akuntabilitas terhadap kinerja aparatur sipil negara. Jurnal Administrasi Publik Indonesia, 11(1), 45–59.
Raharjo, B. (2019). Evaluasi kinerja ASN dalam implementasi reformasi birokrasi. Jurnal Kebijakan dan Manajemen PNS, 13(3), 101–113.
Suwandi, E. (2020). Transparency and accountability in local government performance. Journal of Public Administration Studies, 7(1), 45–60.
UNDP. (1997). Governance for sustainable human development: A UNDP policy document. United Nations Development Programme.
Wahid, A. (2016). Reformasi birokrasi di era otonomi daerah: Antara harapan dan kenyataan. Jurnal Ilmu Sosial dan Ilmu Politik, 20(2), 113–125.
Wibowo, A. (2020). Pengaruh good governance terhadap kinerja pegawai ASN di instansi pemerintah daerah. Jurnal Ilmu Administrasi dan Kebijakan Publik, 9(2), 153–167.
World Bank. (1992). Governance and development. The World Bank.
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
Yuliar, F., & Simanjuntak, R. (2021). Implementasi prinsip-prinsip good governance pada pelayanan publik. Jurnal Reformasi Administrasi, 8(1), 24–38.
Zauhar, S. (2001). Reformasi administrasi publik: Perspektif teoritis dan implementatif. Malang: Universitas Brawijaya Press.
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