RANCANGAN PERBAIKAN EFEKTIVITAS AUDIT MUTU INTERNAL MENGGUNAKAN PENDEKATAN HOUSE of RISK (HOR) (STUDI KASUS DI PT. X)
Kemas M.A Fatah
Abstract
PT. X adalah sebuah industri pembuat aksesoris listrik, sejak 2012 telah mengimplementasikan SMM ISO 9001: 2008 dan program Audit Mutu Internal (AMI) dijalankan sesuai dengan jadwal yang ditetapkan sebagai bagian dari persyaratan SMM. Sejauh ini, temuan audit dari suatu ketidaksesuaian, ketika akan ditetapkan tindakan pencegahan dan perbaikan, tidak begitu dipahami dan kondisi ini berdampak buruk pada efektifitas SMM, pendekatan House of Risk (faktor risiko temuan dipertimbangkan) diimplementasikan untuk memperbaiki proses penetapan tindakan pencegahan dan perbaikan temuan audit. Hasilnya, dari 79 temuan audit, 65.10% atau 34 temuan diantaranya masuk dalam ketegori area merah, 13.68% nya temuan berasal dari departemen Warehouse.
Kata kunci : House of Quality, Ketidaksesuaian, Area Merah, Risiko
References
Bhatia, M.S. and Awasthi, A., 2014, January. Investigating effectiveness of quality management systems. In IIE Annual Conference. Proceedings (p. 1594). Institute of Industrial Engineers-Publisher
Gutierrez Alcantara, F.M., 2013. Building a performance measurement internal auditing framework for the ISO 9001 quality management system (Doctoral dissertation, University of Nottingham)
ISO 9000 (2005). Quality management systems Fundamentals and Vocabulary, http://www.bti.secna.ru/education/smq/docs/news/iso_9000_2005_e.pdf (diakses 10 Oktober 2016)
ISO 19011 (2011). Guidelines for auditing management systems, https://law.resource.org/pub/in/bis/S07/is.iso.19011.2011.pdf (diakses 10 Oktober 2016)
ISO 31000 (2009), Risk management http://www.iso.org/iso/iso_31000_for_smes.pdf (diakses 10 Oktober 2016)
KAZILIUNAS, A., 2010. Success factors for quality management systems: certification benefits. Intelektine Ekonomika, (2)
Nyoman Pujawan, I. and Geraldin, L.H., 2009. House of risk: a model for proactive supply chain risk management. Business Process Management Journal, 15(6), pp.953-967
Paulista, P.H. and Turrioni, J.B., 2009. Analysis of the theme audit of quality management system in Emerald, Scielo, Science Direct and Springer databases. In XV International Conference on Industrial Engineering and Operations Management. Salvador, BA, BrazilOctober.
Sousa-Poza, A., Altinkilinc, M. and Searcy, C., 2009. Implementing a functional ISO 9001 quality management system in small and medium-sized enterprises. International Journal of Engineering, 3(3), pp.220-228.
Willar, D., 2012. Improving quality management system implementation in Indonesian construction companies (Doctoral dissertation, Queensland University of Technology).
DOI: https://doi.org/10.24967/teksis.v1i1.120
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Kemas M.A FatahAbstract
PT. X adalah sebuah industri pembuat aksesoris listrik, sejak 2012 telah mengimplementasikan SMM ISO 9001: 2008 dan program Audit Mutu Internal (AMI) dijalankan sesuai dengan jadwal yang ditetapkan sebagai bagian dari persyaratan SMM. Sejauh ini, temuan audit dari suatu ketidaksesuaian, ketika akan ditetapkan tindakan pencegahan dan perbaikan, tidak begitu dipahami dan kondisi ini berdampak buruk pada efektifitas SMM, pendekatan House of Risk (faktor risiko temuan dipertimbangkan) diimplementasikan untuk memperbaiki proses penetapan tindakan pencegahan dan perbaikan temuan audit. Hasilnya, dari 79 temuan audit, 65.10% atau 34 temuan diantaranya masuk dalam ketegori area merah, 13.68% nya temuan berasal dari departemen Warehouse.
Kata kunci : House of Quality, Ketidaksesuaian, Area Merah, Risiko
References
Bhatia, M.S. and Awasthi, A., 2014, January. Investigating effectiveness of quality management systems. In IIE Annual Conference. Proceedings (p. 1594). Institute of Industrial Engineers-Publisher
Gutierrez Alcantara, F.M., 2013. Building a performance measurement internal auditing framework for the ISO 9001 quality management system (Doctoral dissertation, University of Nottingham)
ISO 9000 (2005). Quality management systems Fundamentals and Vocabulary, http://www.bti.secna.ru/education/smq/docs/news/iso_9000_2005_e.pdf (diakses 10 Oktober 2016)
ISO 19011 (2011). Guidelines for auditing management systems, https://law.resource.org/pub/in/bis/S07/is.iso.19011.2011.pdf (diakses 10 Oktober 2016)
ISO 31000 (2009), Risk management http://www.iso.org/iso/iso_31000_for_smes.pdf (diakses 10 Oktober 2016)
KAZILIUNAS, A., 2010. Success factors for quality management systems: certification benefits. Intelektine Ekonomika, (2)
Nyoman Pujawan, I. and Geraldin, L.H., 2009. House of risk: a model for proactive supply chain risk management. Business Process Management Journal, 15(6), pp.953-967
Paulista, P.H. and Turrioni, J.B., 2009. Analysis of the theme audit of quality management system in Emerald, Scielo, Science Direct and Springer databases. In XV International Conference on Industrial Engineering and Operations Management. Salvador, BA, BrazilOctober.
Sousa-Poza, A., Altinkilinc, M. and Searcy, C., 2009. Implementing a functional ISO 9001 quality management system in small and medium-sized enterprises. International Journal of Engineering, 3(3), pp.220-228.
Willar, D., 2012. Improving quality management system implementation in Indonesian construction companies (Doctoral dissertation, Queensland University of Technology).
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